View single post by Scmateo
 Posted: Tue Oct 8th, 2019 05:06 pm
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Scmateo

 

Joined: Tue Sep 24th, 2019
Location: Arizona USA
Posts: 13
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Mana: 
We have had our trust with Banorte for 12 years.  Anytime we go in to pay the trust, we just address one of the "officers" and are immediately taken care of.  Never had to wait like a banking customer.  Not knowing how the merger will change things with Banorte, but in the past, the Guaymas branch is just a "money receiver" for trusts.  If you have any difficulty, questions, etc. it is all handled from Tijuana, not even Hermosillo.  We had a receipt issue one year and it took over six months of communications via email and scanning documents to get it straightened out.  All through the office in Tijuana.