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Need an automobile window? My search......with lunch thrown in.  Rate Topic 
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 Posted: Tue Nov 20th, 2018 10:16 pm
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Hook
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Joined: Wed Oct 26th, 2005
Location: Mexico
Posts: 3303
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Mana: 
I did need some glass, as per my post about my wife returning from a walk on SF beach and finding a back, side window shattered.


There were three auto glass businesses listed in Guaymas. One, Vidrios y Marcos, I could not find. Supposedly on 10th. I only searched south of Serdan.


One was Vitrocar. Very clean facility on 10th. Lots of office employees at counters, in offices. Displays a sign saying they are an official site for Qualitas insurance. After about 10 minutes of researching my type of window (2009 Toyota Highlander) and calling around, they announced the glass and installation was 3000 pesos and the window would be here in a week. They wanted half up front. Reasonable terms and price, I thought, but that wait was more than I wanted.


The final shop was Cristalauto on Garcia Lopez, virtually right across the street from the seafood place, El Dugout. Very basic looking Mexican shop with a small office off it. I had been here before to replace a Wrangler front window and they were reasonable. I had a quote in 2-3 minutes after inspecting the car (I had removed the door panel and cleaned all the glass pieces out of the frame, the retracting arm and the bottom of the door;  THAT probably took about two hours!). 3200 pesos BUT.........it would be here the following morning at 0930 and would, supposedly, be the same level of tint.


And the deposit? Whatever I wanted to leave, according to the senora in the office, who had a beautiful floral arrangement behind her. It was her birthday, but she was old enough that I didnt ask "cuantos anos, senora?" Anyway, I left 500 pesos and she printed me out a receipt for it. I also asked here to CALL ME on the phone when the glass gets in. A bit of a test to see how diligent her customer service is and how accurate her estimate is. I have learned not to expect schedules to be adhered to closely in Mexico and I dont drive into Guaymas unnecessarily.


So, stay tuned. I go back tomorrow....................or so they say.


Lunch at Dugout two days in a row???? Probably not. Ostiones were good, but the coctel de camarones was about the most lacking in tomato, onion and cilantro that I have ever had. Very watery........but a decent amount of shrimp;  none of which could be considered even mediano in size. The ostiones empanizado are still the bomb, though.



Last edited on Tue Nov 20th, 2018 10:17 pm by Hook

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 Posted: Thu Nov 22nd, 2018 01:20 pm
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Hook
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Joined: Wed Oct 26th, 2005
Location: Mexico
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Mana: 

Well, it never quite goes as planned in Mexico.........but it usually does end up happening.


My desire to test due diligence and accuracy was successful. Unfortunately, it was a bit of a fail on both accounts. 


I waited until 10:30 for the promised phone call that the window had arrived at the shop at 0930. Finally, I decided to call and find out; expecting the senora to simply say, "Si, si, ┬┐que estas esperando?!" Instead, the phone just rang and rang......


Well, after several days of riding around without the security and dust deflection of a window (in the Ranchitos, mind you!), I decide I am driving in ANYWAY.  I pull into a parking spot out front, head for the office door........and find it locked and dark. 


WTF!!!! Don't I live by the motto that you don't drive into Guaymas, unnecessarily?


Immediately, a guy in the work bay approaches me. I explain in broken Spanish that I have a "cita, esta manana". He explains that the senora has been partying since yesterday because, indeed, it is her birthday (yesterday or today? I guess it doesn't matter). But he is ready to perform the work AFTER we find the replacement window.


We pull it out and it's an exact match, including the tint. Safety glass, Made in USA. Que bueno!


The supposed half hour install takes twice that, but it is done professionally and correctly. 
However........


The installer can't take any money. He is just The Installer, after all. The segmented roles in a Mexican business is ever present. And only one person can take the money. Even the Mexican government doesn't trust their employees to take money. They send you to Banjercito.


So, he calls the senora who will be here "ahorita!" She is simply partying close by.........presumably, since AT LEAST 0930am. 


Now, "ahorita" might be the most ambiguous word that Mexicans use. While us gringos think it means something like immediately, it SEEMS to mean something like "with the next hour". Fortunately, she arrives in 15 minutes (dressed to the nines in tight jeans and spike heels!), takes my credit card, returns my 500 peso deposit......and I am on my way.


Ultimately, a typical, all's-well-as-ends-well, Mexican experience.


Cristalauto. 222-4600. Based on a calendar in the office, this is a chain in about ten cities in Mexico. No English spoken, near as I can tell.

Last edited on Thu Nov 22nd, 2018 01:22 pm by Hook

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 Posted: Thu Nov 22nd, 2018 03:30 pm
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odwyerpw
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Joined: Fri Feb 24th, 2006
Location: Alamos, Sonora, Mexico
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Mana: 
Thanks for sharing the experience. I laughed out loud, recalling the number of times I've found myself in a similar situation.

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