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 Moderated by: bartmanaz Page:    1  2  Next Page Last Page  
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Information on new alarm system company in San Carlos  Rate Topic 
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 Posted: Fri Feb 16th, 2018 08:19 pm
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ballenamar
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Does anyone have experience ( good or bad) with Horizon Smart Home alarm company in San Carlos ?? 

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 Posted: Fri Feb 16th, 2018 09:14 pm
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johnmoore
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Ballenamar, found this:

https://www.alarm.com/MX/HorizonSmartHome

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 Posted: Sat Feb 17th, 2018 01:49 am
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ballenamar
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Thanks JohnMoore. I have that info. What I am hoping to gain is some perspective on actual installations and the views of those who purchased the service.

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 Posted: Sat Feb 17th, 2018 01:59 am
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johnmoore
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Yes that would be helpful. I also am looking for a system.

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 Posted: Sat Feb 17th, 2018 01:12 pm
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guzzi
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Yes I have them went from 278.00 for 6 months down to 300.00 a year when I switched. If you go with them please tell them I sent you.

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 Posted: Sat Feb 17th, 2018 05:00 pm
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ballenamar
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Guzzi: There is a front end cost that you failed to mention. They charge $399 (up front) for their basic package PLUS a monitoring fee of $25 per month ($300 per year). Cyberco has no front end fees. 

I was a loyal Cyberco customer for a long time because, when there was a verified alarm, the Cyberco staff would go to the house after calling the police. They waited until the police arrived. But, then they quit doing that. They simply called the police who may or may not arrive.  I think a basic alarm system may have a deterrent effect (sirens, etc) but the perpetrators can get into and out of a house long before the police arrive. Many of us are not here all year. So, a burglary could take place, the alarm signal goes to Cyberco, they call the police, but there is no follow up. 

This new company works the same way. The alarm triggers a signal to a call center that is many miles away. A call is made to the local police, but there is no follow through. The new company will sell you a cell phone system for another $200 up front and $6 a month fee. This way, you are alerted about the alarm and can take action yourself or through an appointed person when you are not here. But, the cost goes up. Your front end cost is now $600 and your total monthly fee is now $31 per month. 

Personally, I see little value in an alarm system without the cell phone option. The cell phone option lets you take control, get help, and follow through -- even when you are not in San Carlos.

For me, I am looking at other options -- probably a DIY system that works through TelCel. Up front cost is under $300 and there are no monthly fees except for a TelCel SIM chip.

Last edited on Sat Feb 17th, 2018 05:16 pm by ballenamar

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 Posted: Sat Feb 17th, 2018 05:32 pm
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nice guy
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I put my own alarm system in about 8 yrs ago, unmonitored - just flashing lights and sirens. Then went thru some personal relationship issues and decided to contract with Cyberco to monitor it. They changed some settings so it would call them - worked for 5 years till 2 yrs ago I thought the cost was getting out of line. $600 x 5 yrs is $3K - not that much to steal here, so I dropped Cyberco - and they came out and took away their signs. Back to unmonitored again. But loud.  I would say that just calling the police is worthless. 

Last edited on Sat Feb 17th, 2018 05:34 pm by nice guy

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 Posted: Sat Feb 17th, 2018 05:35 pm
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Hook
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So, what do you do with your cell phone alert/photo images? Call the police? Take that to court and enter the dreaded judicial system? Ask a friend to stop an in-progress burglary?


In the past, the police WILL NOT PROSECUTE unless they catch the person in the act.


Security services, other than an armed guard, seem like a waste of money and force you to deal with the legal system. No bueno. Maybe a loud alarm might be a deterrent for the short term.


This has certainly been a year of many break-ins. I can understand the interest. But the lack of any realistic means of deterring the burglaries just emboldens the perps even more. They know the police aren't motivated. They know how few convictions there actually are in the legal system.


The old saying still holds. Dont invest more in Mexico than you can afford to lose. Nothing has really changed.

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 Posted: Sat Feb 17th, 2018 06:43 pm
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guzzi
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ballenamar there was NO charge to start with them or front end charge for me. I cancelled Cyberco and Horizon came out and hooked me up. Had Cyberco for almost 10 years.

Hook Yes you can view each room if you have camera system which is more money (I think 37.00 a month) plus more equipment.

Check them out.

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 Posted: Sat Feb 17th, 2018 06:51 pm
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nice guy
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Question seems to be - did Cyberco install your equip - and do they own it? Will they come and remove it, like they did their signs on my house?

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 Posted: Sat Feb 17th, 2018 07:20 pm
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ballenamar
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I stopped Cyberco over a year ago. The signs were removed but they told me that I owned the equipment. 
I agree with everything that is said about the police and burglaries and the justice system. So, I am focusing on employing deterrents. Loud alarms, high resolution cameras (police will act with accurate pictures), and being able to respond to a burglary in process by using my cell phone to remotely warn the burglars through the alarm system.
I have had some good luck with DIY systems in the past. Now, they have advanced cell phone features, cameras, etc. Even if the quality is not as good as Cyberco or Horizon equipment, I could replace a bad DIY every year for much less than the cost of paying either Cyberco or Horizon for their services.

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 Posted: Sat Feb 17th, 2018 07:44 pm
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Hook
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I CAN see the value in having visual room monitoring IF you are in the house. And there have been many break-ins where the owners are in the house, sleeping. If you could be alerted to their entrance and can scare them away, somehow, that all one can ask. A loud-as-hell alarm might work.

But if you're not there, I dont think there will be a timely enough response.

To get involved in the legal system has the risk of costing more than the security system. And the perps could have friends who remember who prosecuted their "buddy" and where they lived. Another no bueno.


Just scare them off and be done with it. Don't involve the police any more than filing the police report IF you are required to for insurance purposes.

Last edited on Sat Feb 17th, 2018 07:44 pm by Hook

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 Posted: Sat Feb 17th, 2018 09:03 pm
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guzzi
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Yes Cyberco did install the equipment. But only after they sell it to you. Same with Horizon they will sell you equipment than install it. All equipment is yours.

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 Posted: Sat Feb 17th, 2018 09:32 pm
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JZ
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Use to hook up with a separated girl who had a Cyberco account. Went over one night pretty drunk and set the alarm off. She wasn't home yet. They called the house and I pretended I was the husband. They accepted this excuse.

That's all I've got.

Last edited on Sat Feb 17th, 2018 09:33 pm by JZ

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 Posted: Sat Feb 17th, 2018 10:17 pm
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Jimmy
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A dog or two with a scary bark works well in Mexico to keep them off of the property.

Last edited on Sat Feb 17th, 2018 10:20 pm by Jimmy

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 Posted: Sun Feb 18th, 2018 02:56 pm
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tpaul7
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I just put a system in my new house with Cyberco and chose their 300 peso a month service plan. I wanted someone monitoring my system that is local. If I have a problem or question at midnight when I get home from Hammerhead's I call Cyberco here. No calling to the US like you would have to do with the new company.

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 Posted: Sun Feb 18th, 2018 03:38 pm
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kiteboarder
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I use Nest Cam with Nest Aware Service from Google and I am very happy with it.

https://nest.com/cameras/nest-cam-outdoor/overview/

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 Posted: Sun Feb 18th, 2018 05:40 pm
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guzzi
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Horizon has a local emergence number. That someone does answer.

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 Posted: Sun Feb 18th, 2018 06:47 pm
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long time resident
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So what is the 300 peso a month service that Cyber-co has?

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 Posted: Sun Feb 18th, 2018 07:05 pm
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ballenamar
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LTR: I am a bit confused because what some folks on this thread are saying about Cyberco service is different. I called their office today (Sunday) and talked to the dispatcher. He assures me that a Cyberco employee will physically respond to a verified alarm, go to the residence, and work with the police. Their policy of joining with the police was their original practice but then they dropped it. But, it now appears that they will come to the house with the police.  I will ask a lot of questions tomorrow and report back to the forum.

Last edited on Sun Feb 18th, 2018 07:08 pm by ballenamar

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