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 Moderated by: bartmanaz
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Mexican Bank Suggestions Please  Rate Topic 
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 Posted: Wed Apr 5th, 2017 08:44 pm
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ballenamar
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I am totally frustrated with the incompetency of CIBanco. This is not to mean that Daniel and Osirus haven't tried hard.But, their corporate support is dismal and clearly places the customer as a low priority. This has been going on for some time.  
I want to switch banks. Knowing that large corporate banks, whether in the USA or in Mexico, are huge impersonal and inefficient bureaucracies, I am soliciting comments about good experiences with Mexican banks with branches in Guaymas other than CIBanco. Does anyone have a good relationship with a Mexican bank with a local branch? I'm looking for recommendations.

Last edited on Wed Apr 5th, 2017 08:45 pm by ballenamar

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 Posted: Wed Apr 5th, 2017 09:02 pm
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long time resident
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I would recommend not having an account in a Mexican bank. Never has been a positive experience for me and many others.

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 Posted: Wed Apr 5th, 2017 09:33 pm
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repsilon
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Definitely don't use Banamex.

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 Posted: Wed Apr 5th, 2017 09:54 pm
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Hook
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Branches of Bancomer have been a nightmare for a few of my acquaintances.

We stopped keeping money in a Mexican bank. Just not worth it. We pay our own bills, in advance, if necessary.

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 Posted: Wed Apr 5th, 2017 10:37 pm
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nice guy
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I've had an acct with Santandar in Gym since 2008 - the ass't mgr Oscar is helpful, competent and speaks English. I've had my US Soc Sec deposited here for 6 years. I've had several wire transfers in for building, new car, etc. Never an issue. I get the debit card, free Santandar ATM usage, and the account for free - probably need to be over some small minimum balance, but I've never hit it. I've used the card in Can and EU. No problems. Works for me. I also tried HSBC here because of linking to HSBC accts in other countries - had problems.

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 Posted: Thu Apr 6th, 2017 12:26 am
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guzzi
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Second Santander.

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 Posted: Thu Apr 6th, 2017 12:32 am
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RichD
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I had an account at Santander for years and I second that Oscar is a good guy and very helpful. Unfortunately they are very busy at times. I tried to open an account at CI Banco and finally gave up when they had not cashed my check after waiting 2 months. The guy at CIBanco told me that Santander does not take checks from the US for deposit anymore. Can anyone verify that?

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 Posted: Thu Apr 6th, 2017 01:50 am
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ballenamar
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Other than wire transfer, I am curious how Santander receives deposits from we gringos. Any comments?

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 Posted: Thu Apr 6th, 2017 01:53 am
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ballenamar
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A Mexican friend who is a businesswoman swears by Bancomer. Any experience with Bancomer??

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 Posted: Thu Apr 6th, 2017 03:58 pm
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Vaquero
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For those unfamiliar with San Carlos or CiBanco, this is the experience of a few.  I am not suggesting they are wrong.  I still see lots of activity at there ATM and inside the bank.  As for us CiBanco has been great, paying all our water and electric bills and giving us a favorable exchange rate on our US dollar deposits.  Sorry for problems others have had.  Like a restaurant it depends on each person's experience.  Back to the subject we have not used other banks here in Mexico so I can't help with that.

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 Posted: Thu Apr 6th, 2017 08:23 pm
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ballenamar
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Vaquero: It is my impression that most visitors use CIBanco for the services that you list. And, for the most part I think they do that successfully. But, their assistants have messed up miserably at times. My water bill wasn't paid for months. They were supposed to pay my employees every month. They forgot to pay my people one month. They committed an error on paying the wrong amount on a bill payment and it took 6 months for them ton acknowledge the mistake and pay me back. Now my cell phone app doesn't work and I am waiting on their "engineers" to fix the software issue at headquarters. Each time an incident takes place, I go into the bank and sit for 30 minutes waiting to talk to someone. As I've mentioned to Daniel and Osiris, "I like you guys a lot, but I hate your bank". These fine people are bound by their auditors who have clearly put the fear of God into these two wonderful men.

Last edited on Thu Apr 6th, 2017 08:23 pm by ballenamar

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 Posted: Fri Apr 7th, 2017 12:42 am
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Bullshipper
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There is and will be a long float time on checks at any Mexican Bank. CI Banco is a casa de cambio, nothing more, and asking them to do full service banking is a stretch on their infrastructure outside the Telmex and CFE.

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 Posted: Fri Apr 7th, 2017 01:19 am
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nice guy
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Maybe you'd be better off looking at one of the bill paying - accountant services here in SC. Gloria Atondo comes to mind. I don't think any commercial bank here in Mx would be up to it.

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 Posted: Fri Apr 7th, 2017 01:47 am
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ballenamar
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Nice Guy: After the ponzi of H. Duarte years ago on bill paying, I'm a bit paranoid about private parties holding my money and paying my bills. If I get a decent credit card down here, I'll just set it up myself. CIBanco debit card doesn't permit paying online. I already pay my water a year in advance. The positive remarks about Santander in this thread lead me to go talk to them. Thank you all very much for the information and advice.

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 Posted: Fri Apr 7th, 2017 02:50 pm
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Vaquero
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CiBanco used to give me my pesos from my US check immediately even before clearing my bank.  That never made sense to me.  They changed to where I now get my pesos within 4-5 days now.  Seems reasonable.  

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 Posted: Fri Apr 7th, 2017 07:27 pm
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ballenamar
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Same with me. And, most of the time they email a receipt. But, in a US bank, you get a receipt the minute you tender a check. It does make me a bit nervous to hand over a check made out to CIBanco, and not myself, without some sort of paper trail. Once, I handed over a check expecting to see the deposit within days. There was nothing in two weeks. I found out that the bank manager had put it in his drawer and forgot about it. No apologies.

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